Support & Updates
We are here to help! Find out how the app has grown through continual development
NEED HELP?
Classlist Support is here
Whether you've forgotten your password or need some help with setting up a school, we're here to help.
Check out the Classlist Helpdesk for answers to your school community questions and if you need to, raise your hand or a ticket and someone will be available to assist with your enquiry.
Software & App Updates
APRIL 2023
Events on the Classlist app get better and better
Classlist, the app for school parents, is the obvious choice for organising ticketed events. Registered members quickly checkout and access their tickets in the app. Google Pay and Apple Pay have now landed too, making it even smoother.
Event management has also matured to match the classic web view with cancelling and deleting events a breeze on mobile.
MARCH 2023
Notification indicators for super-users
Our super-users need to know when to check their admin-side notifications or those of their second school.
New notification indicators have been added for admin-side notifications and additional schools on the same Classlist parent account.
Did you know you can have children at different schools but with just one app and one Classlist account?
FEBRUARY 2023
Group feeds and posts have been enhanced with sorting options, highlighting and indicating older posts.
Express yourself! Try out the new emoji reactions so you can celebrate, love, thank and wave when
'like' doesn't really go far enough.
JANUARY 2023
See who the class reps are by checking your class group members' tab. Volunteer from there by sending a message straight to the ambassadors. Or, if you're in the year chat group, you can now navigate easily to the Reps and admins section from the members' tab.
Join a new interest group, now ordered alpha-numerically to help you find a specific group of interest.
A big thank you to all who responded to our pre-Christmas satisfaction survey, and congratulations to the winner of the £50 draw! We have been going through the responses.
Thanks, also, to those who offered to join our pool of customers for research in 2023. As we focus on different areas, we will reach out to relevant people.
DECEMBER 2022
Do make sure you're on the latest version for the best experience.
See who are the class reps for your year or send a quick message to volunteer from the Reps and Admins section of Parent Finder.
In community events: parents can once again return free tickets on the mobile app. More event statuses have been added to the event detail and the community event guest list tab shows clearly who is attending.
Links, email addresses and all HTML content continues to improve through our ongoing work.
NOVEMBER 2022
Get the latest version to access the updated features.
New formatting options on multi-image post creation making your images look amazing.
You can add portrait, landscape or square images or upload then edit.
Admin accounts will find creation options from the same parent-side menu making it easier to manage both your parent and your content creator roles.
OCTOBER 2022
Do make sure you have the latest update from the Google Play or App Store as we are updating regularly.
A few highlights:
Events with tickets and questions
Admin labels are back on user profiles. Be sure to add or update them on admin side to let people know what you do!
Message indicators - We're working to bring them in line with expectations. We know a few seconds can make a huge difference.
Copy paste - The copy & pasting interaction on announcements has been refined to help you share information.
The length of comments and replies This been extended dramatically. Do you need more? Let us know!
User-created content Improvements in the formatting of images, text and links is ongoing and we are listening to how you are using Classlist to adapt it to your needs.
Changed your email address? Classlist communities are private and so verifying your email is an essential step. We hope to guide you to verify your email address so you are not locked out after 7 days.
Let us have your feedback on the helpdesk. This is the best channel to share your thoughts. Screenshots, videos, device details all help a huge amount in getting to the heart of the matter and are very much appreciated.
SEPTEMBER 2022
New mobile app
We're delighted the new version of our mobile app is now available in the App Store. We are continuing to tweak and polish and doing everything we can to make your parent life easier. Add your school run, update your bio, share which languages you speak and much more!
Coming soon to listings
We know it's a pain when you come across out of date content. We have added the option to mark your listings as sold to keep the content fresh on your community listings page. To help clear out any older listings, we will be doing a clean-up later this month. You will also see options to mark items as favourites and add multiple images easily. Take a look!
AUGUST 2022
New parent experience
Our fledgling Flutter mobile app is now available to our Android users! This provides a new interface and navigation to the traditional, but updated Classlist features as viewed by parents.
The work is by no means over; we have lots of plans and there's polishing going on behind the scenes, so thank you for your feedback and patience.
iOS users will discover the new app this September.
Using a PC? You will still access the classic web version for the time being. Try out the app instead?
Inspiration for eye-catching events
Looking for the perfect cover photo? Liz Parham, our product owner, has curated a collection of images, tried and tested for Classlist! Let us know what themes you like or would love to see!
JULY 2022
New app is on its way...
We're launching a new major release of Classlist soon. It's blisteringly fast, stylish and packed full of enhanced features - Parent finder, Messenger, Listings and Events that will boost your parent community.
We're really excited! Coming soon...
JUNE 2022
Sell more raffle tickets!
You can now sell Classlist Raffle tickets beyond your school community. We've enabled the public webpage which works exactly the same way as your events pages. Share the link widely! Good luck with your fundraising.
MAY 2022
Sneak preview
We have been listening to your feedback on the parent experience and weaving it into our fresh designs. Here's a sneak peak. Hint: We want any parent to be able to pick Classlist up and find the essential info they need fast!
APRIL 2022
Bulk upload for admins just got easier
When you're inviting whole classes of parents, you can use a CSV list to upload to invite them in bulk. We've added in a handy tool for you to match each column correctly with its contents, as well as extra visual feedback while the file is being processed, plus more detailed reporting so you be confident about the results.
MARCH 2022
Marketplace & Quick Start
You can now categorise your listing. This helps new parents see what types of listing are best suited to Classlist marketplace.
One of the categories is uniform; helping our members care for the environment with the sourcing or sharing of preloved uniform.
Lost & found has been simplified and is now 'Lost property'. Also supporting reuse, we hope this helps you reunite many items with owners.
See an item you like, send a private message. This is more direct and effective than the previous commenting option.
Ambassadors will find a new "Monitor Marketplace" option on the admin menu. This is because marketplace items no longer appear in the feed; leaving the group chats for conversation.
Quick start:
FEBRUARY 2022
Free websites
Our eagerly-awaited free events websites were released to our priority list. Early feedback is that "It's nice and simple, definitely easy for non-tech users."
General release anticipated for August.
JANUARY 2022
Time to declutter
We have been looking at how well the marketplace is working and coming up with a plan for some changes over the coming months.
Meanwhile, if you’re not yet familiar with it, your school’s Classlist marketplace is perfect for passing on outgrown school uniforms or finding bargain pre-loved items, without having to worry about all the trips to the post office.
PTA website update
We’ve been working on getting things in place for our new PTA websites for those on the priority list. However, partly due to demand, we do need a little longer, so we will be carrying this work on into February.
Sneak peak
The parent experience is going to go through some exciting design updates we think you’ll love.
Watch this space!
DECEMBER 2021
Raffle feedback
“More intuitive and saves weeks of work”
We’ve loved hearing your feedback and how much you raised using our raffle competition option.
The competition questions have already been updated to cover raffles year-round, whatever the theme or season.
We have also added a couple of updates to the roadmap to help you continue to fundraise and reach more people. More on those in the spring-summer.
NOVEMBER 2021
Your PTA raffle prize draw competition
Enjoy all the fun of fundraising without the grind using our modern take on the traditional school fete raffle. Cashless, paperless, with limitless prizes, and mobile-friendly. Set up in under 5 minutes!
We think you’ll love launching this to engage your school’s Classlist community. Terms and conditions apply.
OCTOBER 2021
More volunteers, more currencies
Knowing how important it is to get parents involved for a thriving community, we have made it easier to get the right number of volunteers for your event. Up to 50 people can now add their name to any of your community event sign up sheets.
Given our fast-growing global community, we have added more currencies to our app to support schools in countries from Poland to Brazil, Japan to Switzerland.
SEPTEMBER 2021
PTA Websites
We know many PTAs don't have a website of your own but would love to reach more potential or new parents, as well as the wider community with your events. Good news!
We have put together a fantastic looking page which, not only is customizable, but can also be simply managed from your ambassador account.
You can set it up in no time. The best bit is it will stay up to date without needing you to edit it all the time, as your public events, created in Classlist, will also publish to this page automatically.
Priority access has now closed.
Find out more about our websites and how to access yours.
AUGUST 2021
User-focused sessions
You may have seen our recent user survey on your feed. Thanks for your comments to those who participated! We are a user-centric team, so love to hear how you're using Classlist. We run regular user sessions which cover everything from focused reviews to open interviews.
Contact us if you'd like to be added to our participant list.
JULY 2021
Refreshed styles
The home page has had a refresh in colours and styles to make the content more accessible, i.e. clearer and easier for anyone to read. We hope you like the greater contrast, larger font sizes and different colour tones.
JUNE 2021
QA Testing
Lots of tweaks are going on to improve the wording on the app and accompanying emails and notifications.
We hope our friendly texts and tips will mean we don't make you have to stop and think about what you can do here, you can just dive right into making friendly communities.
We have separated out your default groups governed by your children's classes and years, from groups for parents, activities and the community.
We have heard that people use these groups for language-specific groups, bookclubs, parent sports as well as volunteering at the school or in the community.
MAY 2021
Scheduled sends
Have you ever stayed up late drafting an announcement , but then realised it's too late to hit "send"? If so, you'll be pleased to know you can now draft or schedule your announcements! This is aimed at helping busy PTAs manage their time and send the announcements at the time best for their school community. You simply go to create an announcement as normal, but then can choose if you want to send now or later.
JANUARY 2021
Action shots
We have updated the app to improve camera and file handling for posts and comments. Now you can add photos to posts, comments & replies from your camera, as well as attach files.
